A selection of comments we have received from our customers are included below. You may also like to read what others are saying about products we sell.
"Just wanted to say thank you for running such an excellent service. Delivery came the next day and all the products are excellent. I would gladly use you again!"
Drew, UK (Oct 2009)
"A pleasure to shop with you. Fast delivery and great customer service. Another satisfied customer!"
Amanda, St Albans (Aug 2009)
"You live up to your reputation for a great shopping experience. You kept me informed about my order, and were happy to answer my enquiry. Many thanks."
Claire, Kent (Mar 2009)
"Very impressed by the customer service - great personal touch."
Jamie, MA, USA (Oct 2008)
"A remarkable service. I placed my order yesterday, and it turned up on my doorstep today, even though I'd ordered after your 3pm cut-off time for next day delivery. Fantastic!"
Meredith, Kent (Sep 2008)
"No-one can get it right all the time, and it's good to know that when things go wrong, you work very hard to make things right. I'm a Feverbox convert, and will continue to use you in the future. Your prices are good, and your customer service is second to none. Well done!"
Ashley, Newcastle (Jul 2008)
"This is the third time I've used you, and each time I'm more impressed. Nothing is too much trouble."
Mark, Dorset (Jun 2008)
"I wanted to write and say thanks for your help with my Christmas order. You really did go far further than I ever expected to make sure my delivery arrived and to keep me informed. I was very impressed."
Steven, Bristol (Jan 2008)
"Thank you for your excellent customer service - it is always a pleasure to shop with you (this is my fourth order, and I have every intention of coming back again)."
Michael, Aberdeen (Sep 2007)
"I chose Feverbox in the first place because they were the cheapest providers of Hitachi magic wands in the UK. Unfortunately, the postal service lost my package. Rebecca was extremely devoted to get the package retrieved in spite of the very unhelpful customer service of the postal service. After a few days, and as soon as my item went back in stock, she decided to stop having me waiting and sent me a new wand with a 10% discount voucher. That proves again that big companies will never be able to equal the service of a good and well-managed "small" business."
Phil, Buckingamshire (Dec 2006)
"My order arrived first thing this morning! what service!!"
Jean, UK (Nov 2006)
"What a delight to find an internet business with a very personal yet professional service. Even more so a sex toy shop. I will be recommending you to my friends."
Sharon, Hertfordshire (Nov 2006)
"Just wanted to comment on your great customer service. My Hitachi Magic Wand developed a problem with the USA to UK adaptor (some time after my purchase). But getting it replaced was a breeze. The person who dealt with my email was very efficient and happy to help resolve the problem - it really was a pleasure to shop with you."
Sara, Edinburgh (Nov 2006)
"I had a problem with a "toy" I bought from Feverbox and mailed to report the problem. I was taken care of by a lovely lady called Rebecca who was really helpful and fast in replying to me. The problem was taken care of with no fuss and lots of polite consideration - Thank you Rebecca, you're a star.
Btw: I recently bought a laptop from Dell and had a problem with it crashing all the time - I'm still arguing with them about replacing the laptop only to be met with disdain and disinterest. Just goes to show - small business can be more helpful than multi nationals."
Jim, UK (Jun 2006)
"Fast delivery - order received within 24 hours! Quality product too."
Steph, UK (Apr 2006)
"Very happy with my order. It shipped quickly and reached me in the US 3 days later. Communication was very good indeed. Well done."
Carol, USA (Jan 2006)
"Thanks Feverbox - you have really raised the temperature in our love life!"
Steve & Chloe, Welwyn (Jan 2006)
"Just wanted to say how nice it is to see a site selling sex toys without pornographic pictures and language."
Katherine, Hull (Nov 2005)
"Thanks for sorting out the faulty Bedside Bullet so quickly. Pleasure to shop with you."
Will & Helen, UK (Nov 2005)
"My boyfriend found the idea of a sex toy threatening - he thought I was replacing him! We both love our MagneRing [penis ring-style sex toy] and we use it at least once a week to enhance our love making. I can't recommend it enough."
Lucy S, Kent (Sep 2005)
"Thank you Feverbox for yet another high quality product."
Alex & Sarah, Perth (Apr 2005)
"Great product selection! I've recommended you to my friends."
Dave, Hertfordshire (Dec 2004)
Would you like to comment on your experience of Feverbox? All comments and feedback, whether positive or negative, can be sent to us at enquiries@feverbox.co.uk.
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