Returns

In the unlikely event that you are not completely satisfied with your purchase, you can return it to us in its original condition within 14 days of receipt, unopened (with any seals and shrink-wrap intact) and we will refund the purchase price in full.

For items that are not broken the following returns policy applies:

1. The goods must be unused.
2. The goods must be in their original condition and packaging.
3. Goods that are not heat sealed in the box are non refundable and non exchangeable.
4. Items supplied in sealed packaging that have been opened are non refundable and non exchangeable.
5. The goods must be received back within 14 days from the day you received your order.
6. Lingerie and items of clothing are non refundable and non exchangeable.
7. Videos and magazines are non refundable and non exchangeable.
8. We cannot accept returns of DVDs if their seal is broken.

If we suspect that the goods have been used or any of the above conditions are not met then we reserve the right to return the goods to you.

Should the goods you receive be faulty or damaged, we will refund the full purchase price or exchange the product, plus we will pay any charges you incur to post it back to us (up to a maximum of £4.00).

For any of the above stated circumstances, please complete the Returns Form included with your goods, and post them to us at the address given on the form. If you need a new returns form, please email us at enquiries@feverbox.co.uk and we will send a copy as a PDF attachment. An address label for your return is provided on the bottom of the returns form for your convenience. Please note that we do not pay for return postage, unless the item was faulty/damaged.